Terms of Service
Last updated: 14 July 2025
1. Introduction
These Terms of Service ("Terms") govern your use of the Rustic Locus website and services. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our services.
2. Company Information
Rustic Locus is a UK-based company providing cloud accounting services to startups and small businesses. Our registered office is located at 63 Business Street, Manchester, M1 2AB, United Kingdom.
3. Services
We provide cloud accounting services including but not limited to:
- Cloud bookkeeping services
- VAT return preparation and submission
- Financial reporting and analysis
- Business advisory services
- Compliance and regulatory support
4. Service Agreement
When you engage our services, a separate service agreement will be established that outlines:
- Scope of services to be provided
- Fees and payment terms
- Timelines and deliverables
- Specific terms and conditions for your engagement
5. User Responsibilities
You agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your account credentials
- Notify us promptly of any unauthorised use of your account
- Comply with all applicable laws and regulations
- Provide timely access to necessary documents and information
- Review and approve all work before submission to authorities
6. Professional Standards
Our services are provided in accordance with:
- UK accounting standards and regulations
- Professional codes of conduct
- HMRC requirements and guidelines
- Data protection and privacy regulations
7. Fees and Payment
Service fees will be agreed upon before commencement of work. Payment terms include:
- Monthly retainer fees for ongoing services
- Project-based fees for specific engagements
- Payment due within 30 days of invoice date
- Late payment charges may apply
8. Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of Rustic Locus and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
9. Confidentiality
We maintain strict confidentiality regarding all client information and business affairs. This includes:
- Financial records and transactions
- Business strategies and plans
- Personal and sensitive information
- Any information designated as confidential
10. Limitation of Liability
To the fullest extent permitted by law, Rustic Locus shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business opportunities
- Damages arising from third-party actions
- Any amount exceeding the fees paid for our services
11. Professional Indemnity
We maintain professional indemnity insurance to cover our professional services. Details of our insurance coverage are available upon request.
12. Termination
Either party may terminate the service agreement with appropriate notice:
- 30 days' written notice for ongoing services
- Immediate termination for breach of terms
- All outstanding fees remain due upon termination
- Client records will be returned or destroyed as requested
13. Data Protection
We process your personal data in accordance with UK data protection laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.
14. Complaints Procedure
If you have a complaint about our services:
- Contact us directly to resolve the issue
- We will investigate and respond within 7 working days
- If unsatisfied, you may refer the matter to our professional body
15. Force Majeure
We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.
18. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on our website and will take effect immediately upon posting. Your continued use of our services constitutes acceptance of the modified Terms.
19. Contact Information
For questions about these Terms or our services, please contact us:
- Email: [email protected]
- Phone: +44 161 229 5176
- Address: 63 Business Street, Manchester, M1 2AB, United Kingdom
20. Acceptance
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.