Privacy Policy

Last updated: 14 July 2025

1. Introduction

Rustic Locus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

2.1 Personal Data

Personally identifiable information, such as your name, email address, phone number, and business information that you voluntarily give to us when you:

• Contact us through our website
• Subscribe to our newsletter
• Request information about our services
• Engage with our customer support

2.2 Usage Data

Information our servers automatically collect when you access our website, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Improve and personalise your experience
• Respond to your inquiries and provide customer support
• Send you newsletters and marketing communications (with your consent)
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legal obligation: Where we need to comply with a legal obligation
• Legitimate interests: Where processing is necessary for our legitimate business interests

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With trusted service providers who assist us in operating our website and conducting our business

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymise it.

7. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing of your personal data
• Right to withdraw consent: Withdraw consent at any time

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. International Transfers

Your personal data may be transferred to and processed in countries other than the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: +44 161 229 5176
• Address: 63 Business Street, Manchester, M1 2AB, United Kingdom

14. Data Protection Officer

If you have concerns about how we handle your personal data, you can contact our Data Protection Officer at [email protected] or lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.